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Refund Policy

At HAX Supplements, we want you to be confident in your purchase. This policy explains when and how refunds are available.
 

Statutory 14-Day Cancellation Right

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for a full refund, without giving a reason. Please note: this right does not apply once a sealed product has been opened, for hygiene reasons, unless the product is faulty or incorrect.

To exercise this right, contact us at [YOUR SUPPORT EMAIL] within 14 days of delivery, including your order number.
 

30-Day Money-Back Guarantee (Single Purchases Only)

We offer a 30-day money-back guarantee on one-time purchases only, covering errors with your order such as:

  • Incorrect item(s) received

  • Damaged or faulty product on arrival

  • Missing items from your order

This guarantee does not cover:

  • Subscription orders — these are covered by your statutory 14-day right only (Section 1 above), not this 30-day guarantee

  • Change-of-mind returns

  • Dissatisfaction with taste, texture, or results

  • Products with a broken seal, unless the product itself was faulty or incorrect
     

How to Request a Refund

Email haxsupplements@outlook.com with:

  • Your order number

  • A description of the issue

  • Photos of the product/packaging (if the claim relates to damage, a fault, or an incorrect item)

We aim to respond within 24 hours (Mon–Fri) and will confirm whether your refund is approved.

Refund Processing

Approved refunds are issued to your original payment method within 7 business days. Please note it may take a further 3–5 business days for the refund to appear, depending on your bank or card provider.
 

Subscription Cancellations

Cancelling your subscription stops future charges but does not refund any billing period already charged. Cancel any time before your next renewal date via your account or by emailing haxsupplements@outlook.com. If a subscription order arrives faulty, incorrect, or damaged, contact us and we'll resolve it under standard consumer protection — this is handled as an order error, not the 30-day guarantee.

Return of Goods

In most cases involving faulty, damaged, or incorrect items, we will not require you to return the product — we'll typically ask for photo evidence instead. If a return is required, we will provide instructions and cover reasonable return shipping costs where the fault is ours.
 

Contact Us

Questions about a refund or this policy:

Email: haxsupplements@outlook.com
Address: HAX Supplements Ltd, Charter Way, Charter House, Macclesfield

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